Alternate Utility Companies: Check Them Out Carefully

Here at Point Pleasant Presbyterian Church, we just received a visit from a congenial salesperson from an electricity provider that markets themselves as an alternative to Jersey Central Power & Light. She explained that her company, Gateway Energy Services, sends people like her around to check on what JCP&L is charging us, and to see if her employer can get us a better deal by providing a variable rate.

She explained that Gateway provides electricity wholesale to JCP&L and that we can save money by buying power directly from them. The discounts, she explained, would be "locked in" for two years.

While this was going on in the outer office, I started Googling "Gateway Energy Services" on my computer and quickly discovered a whole lot of consumer complaints. Some of them were related to "slamming" - changing a consumer's electricity provider when the consumer has not, in fact, agreed to do so. Others had to do with wildly varying rates, with those increases being absorbed by the consumer, not the company.

I'm no expert on these things, but it looks to me like this company would be inviting us to speculate with them on varying utility rates. Yes, they could save us money, under certain favorable conditions. Yet, if the conditions prove to be unfavorable, we - rather than they - would be assuming most of the financial risk.

I believe this is legal. But I also believe that, as business practices go, it's ethically questionable.

In the meantime, a church staff member had provided the salesperson with our JCP&L account number, which she entered into a tablet computer to show us the savings that would be possible.

We did not, in fact, agree to a change of service providers. We explained that the church staff does not have the power to make that kind of decision and asked the salesperson to provide a written proposal to submit to the appropriate Session committee. She grudgingly went out to her car and came back with an information sheet.

We subsequently called JCP&L and learned from them that, when a request comes to change a customer's service to an alternative energy company, their practice is to send the customer a letter, notifying the customer of the request. The customer then has seven days to get back to JCP&L and cancel the change before it goes into effect.

We'll wait and see what happens, but - based on what we've read about other customers' experience with this and similar alternative-energy companies - I think it's possible that we'll receive one of those JCP&L letters notifying us of a provider change request. We never agreed to that, but as long as the company has our JCP&L account number, they have the capacity to tell JCP&L that we made such a request.

We'll watch the mailbox and, should such a letter arrive, we'll immediately notify JCP&L that we have not authorized a change.

Should your church receive a visit or phone call from such a salesperson, my advice is to make no commitments, get everything in writing and not share with them your utility-company account number.

The New Jersey Board of Public Utilities has a helpful guide to shopping for energy providers, that includes a list of specific questions to ask before making this kind of decision.

Clerks, please pass this column along to your Session's finance or buildings and grounds person.

Caveat emptor....

Gutenberger or Googler?

Are you a Gutenberger, or a Googler?

In case you haven't heard those terms before, don't worry.  Neither had I, until I read them in a review of a new book by Len Sweet, who's on the faculty of Drew University Divinity School here in New Jersey. The book is called  Viral: How Social Networking is Poised to Ignite Revival.

I'm a Gutenberger, because I was born prior to 1973.  Quite a bit before 1973, if the truth be told.

That means I tend to think in terms of printed words on the page.  It's how the church - and society at large - has been communicating, ever since Johannes Gutenberg invented movable type for printing presses sometime around 1439.

My kids, though, are Googlers.  They've grown up with personal computers, and more recently with smartphones, which are really handheld computers.  Today's smartphones pack more computing capacity than the computer on board the lunar module Neil Armstrong and Buzz Aldrin landed on the moon.

Back when I was in high school, a transistor radio with a single earbud was the cool tech item.  If you were lucky, it might even pull in the FM stations, but no stereo sound.

Today - for those who can afford it - it's the new Apple iPad.  We used to watch Mr. Spock on the original Star Trek using something like those, but never dreamed we'd see it in our time.

To us Gutenbergers, "text" means something solid, tangible, relatively unchangeable.  Like the Bible open on the pulpit.

To Googlers, "text" is a verb.

When I see teenagers staring into smartphones, with those little wires coming out of their ears, I realize they're doing more than simply processing data.  They're connected, wirelessly, to a web of similarly-connected individuals all around the world.  That's a change every bit as big as that brought in by Gutenberg's movable type, and it's happened in the blink of an eye.

If Len Sweet is right, the question of what technology we've grown up with is more than significant for the church, because it affects our entire way of looking at the world.  Those born after 1973 are digital natives.  They've never known anything different.  The rest of us are at best digital immigrants. Like the first-generation immigrants who came to this land from overseas, we're forever playing catch-up with our progeny.

Here are some of the distinctions he identifies between Gutenbergers and Googlers:

Gutenbergers: It's necessary to be right.

Googlers: It's necessary to be in relationship.

Gutenbergers: God is in charge.

Googlers: God chose to be among us.

Gutenbergers: Capital campaign.

Googlers: Homeless campaign

Gutenbergers: Statement of faith.

Googlers: Life of faith.

Gutenbergers: Build something.

Googlers: Meet someone.

Gutenbergers: A culture of words and individualism that has lost its ability to propagate.

Googlers: A culture of images and relationships that breed virality, the petri dish of revival.

Centuries ago, the Apostle Paul rode merchant ships crisscrossing the Mediterranean and Aegean Seas, made newly safe by the order imposed by the Caesars.  Christianity rode that new technology to an explosion of growth.  A millennium and a half later, Luther and Calvin made use of Gutenberg's press to get God's word - newly translated out of the original languages and Latin - into the hands of ordinary people.

Are we on the verge of a change just as epoch-making?  I think we are, and it's already begun.  It's also coming at us with breakneck speed.

If the church is to continue to be the church, we need to figure out how to be a church of both Gutenbergers and Googlers. All other issues we’re now struggling with – including the interminable debates about sexual ethics – are as nothing compared to this mega-issue.

We’d best get over those comparatively minor debates, and get on with it.